Returns
Excluding special orders, clearance, and discontinued items, all products purchased from DSG Distributors can be returned within 30 days of purchase. Below are the details of our policy:
All returns require an RMA number, any returns that do not have an RMA number attatched will be REFUSED back to UPS or Fedex. Please send RMA requests to returns@dsgdist.com Include product name, serial number, and a breif description of why it is being returned.  
Returns
Excluding special orders, clearance, and discontinued items, all products purchased from DSG Distributors can be returned within 30 days of purchase. Below are the details of our policy:
  • Non Defective Units: 
    • Returned within 30 days of purchase:
      • Factory sealed: Return will be accepted for credit without any restocking fees.
      • Not factory sealed: a minimum 10% restocking fee will be applied based on the condition and missing/damaged parts or accessories.
  • Defective Units:
    • Returned within 30 days of purchase: All defective returns must be accompanied by a case # and/or RMA # from the manufacturer
      • DSG Distributors will exchange the unit with the same or an equivalent priced model, or credit the dealer's account only if an equivalent unit cannot be exchanged. (Credit must be used for purchase and cannot be refunded)
      • Not factory sealed: a minimum 10% restocking fee will be applied based on the condition and missing/damaged parts or accessories.
  • Any return approved after 30 days will incur a restocking fee based on the original manufacturers policies.
  • Returns 60 days or older are not accepted
  • Product returned must be in the original packaging
  • All product returns must have approval, and return authorization assigned prior to shipping.
  • A return authorization number will be assigned to your return by your Sales Rep.
  • Return Authorization number must be clearly visible on the shipping label of your return package.
Advanced Replacement:
DSG Distributors offers advanced replacements in some situations. Below are the requirements that must be met to take advantage of this service.
  • All advanced replacements must be paid for in full prior to shipping.
  • After a Return Authorization number has been issued to you, the advanced replacement product will be shipped to you based on your shipping requirements (freight charges will apply for items shipped via air)
  • Once you receive your advance replacement product, you will ship your exchange product back to DSG Distributors in its original packaging, including all accessories.
  • Once the product is received by DSG Distributors, we will inspect the unit, and issue your refund less any restocking fees that may apply.
  • Non Defective Units:
    • Returned within 30 days of purchase:
      • Factory sealed: Return will be accepted for credit without any restocking fees.
      • Not factory sealed: a minimum 10% restocking fee will be applied based on the condition and missing/damaged parts or accessories.
  • Defective Units:
    • Returned within 30 days of purchase: All defective returns must be accompanied by a case # and/or RMA # from the manufacturer
      • DSG Distributors will exchange the unit with the same or an equivalent priced model, or credit the dealer's account only if an equivalent unit cannot be exchanged. (Credit must be used for purchase and cannot be refunded)
      • Not factory sealed: a minimum 10% restocking fee will be applied based on the condition and missing/damaged parts or accessories.
  • Any return approved after 30 days will incur a restocking fee based on the original manufacturers policies.
  • Returns 60 days or older are not accepted
  • Product returned must be in the original packaging
  • All product returns must have approval, and return authorization assigned prior to shipping.
  • A return authorization number will be assigned to your return by your Sales Rep.
  • Return Authorization number must be clearly visible on the shipping label of your return package..

 

Advanced Replacement:
DSG Distributors offers advanced replacements in some situations. Below are the requirements that must be met to take advantage of this service.
  • All advanced replacements must be paid for in full prior to shipping.
  • After a Return Authorization number has been issued to you, the advanced replacement product will be shipped to you based on your shipping requirements (freight charges will apply for items shipped via air)
  • Once you receive your advance replacement product, you will ship your exchange product back to DSG Distributors in its original packaging, including all accessories.
  • Once the product is received by DSG Distributors, we will inspect the unit, and issue your refund less any restocking fees that may apply.